How are buyers protected?

Buyer Protection

We want to help protect you from online scammers as you use PreOwnedWeddingDresses to buy your dream wedding gown online. There are lots of honest sellers out there, so don’t let this information scare you.  We believe that knowledge is power and we love informed buyers!

Support Team

Our knowledgeable support team is here for you and ready to help if you have any questions or concerns about a seller or item - just send us a message

Secure Messaging

Our built-in messaging system, accessible with a free PreOwned account, means you never have to give your personal email or phone number to a seller. 

PayPal Purchase Protection

PayPal is already integrated into our built-in messaging system, making payment easy. When you pay with Paypal you'll be protected if you received a dress that was not as described, damaged or different size/designer than listed etc, or it doesn't arrive at all. PayPal can protect you for the full purchase price plus shipping costs, up to $20,000 USD per item. You can read more about the process here: PayPal Buyer Protection.

Buying Safely | Steps to Follow

We are a listing service, so you'll deal directly with the seller for the transaction through our secure built-in inbox (making everything faster and less expensive). There are a couple of ways you can protect yourself during a transaction:

[Communicate On PreOwned ONLY]
NEVER Give Personal Contact Information. When contacting a seller, avoid including contact details such as email addresses or phone numbers. All communication should stay within our message portal for your protection.

[Use a Protected Payment Method]
We recommend Paypal and have integrated it directly into our messaging inbox! The seller can invoice directly inside your conversation and you'll be fully protected if your item doesn't ship, arrives damaged, or arrives and isn't exactly as described. Learn more here about safe payment methods.

[Buy Within Your Size Range]
It is VERY important that you buy a dress within your size range. It is much easier to take a dress  in a size or two than to try and let it outEspecially if the dress has already been altered; most manufacturers only leave 1/2-1" of materials to allow for letting a dress out. 

If a dress does not  fit when you receive it you will not be able to return it for a refund via PayPal unless the seller misrepresented the tag size or alterations done.

Look Up The Designer's Sizing Chart
Every designer will fit differently - try to find the size chart for the dress you are buying to confirm if an unaltered version of the size you are looking to buy would fit, then consider the alterations the seller has done and determine if the dress will work for your body.

[Ask Questions - Get ALL of the Details]

  1. Confirm authenticity and size
    Ask for a picture of the invoice and/or a picture of the tag on the inside of the gown. Compare how it looks to the model pictures you see from the designer online.
  2. Confirm condition 
    Ask the seller lots of questions about its current condition - any loose threads, seams, beading, stains, tears? etc. Has it been worn before? Honest sellers won't mind
  3. Confirm alterations done
    Was it hemmed? Did they take anything in or let anything out? 
  4. Confirm if they offer a return policy
    Ask HOW the return policy works. How many days do you have to decide? Who pays return shipping and insurance?

[Ask for Pictures - Do Not Buy Without Seeing it]
SO IMPORTANT! You need to see it in its current condition as of today. An honest seller won’t mind – a scammer will make up a reason they can’t send you pictures of the item as it looks right now in their hands.

You want to see:

  • The entire bodice, including the sides and the back
  • The condition of the zipper/buttons/ties
  • The entire bottom, including the sides and the back
  • The entire hem, front to back

[IMPORTANT]
Take 1 Continuous Video The Box & Your Item The Moment It Arrives.
When you receive the dress take 1 long video of you unpacking the box and of the dress's front/back/fine details while you inspect it.

Thoroughly Inspect Your Item & Try It On

Try it on! Check out all of the details inside and out to make sure it is as expected.

If you receive a dress or item that was not as described (damaged or different size/designer than listed etc) we recommend attempting to resolve it with the seller first. If they are not willing to resolve it directly with you, you’ll want to navigate to the resolution center on PayPal to begin the process of getting a refund.

Read our Tips for Buyers on How to Avoid Online Scams When Buying Wedding Dresses

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