What pictures should I take for the buyer to protect myself?
Before you invoice your buyer, we strongly recommend sending her detailed pictures of your item, because:
- You may not have noticed a blemish or minor damage, you will be able to catch it before she pays
- If the receiver finds blemishes or damage on any details or areas not captured in your pictures or videos, you will be responsible and have to accept a return.
Please be thorough!
It is very important that you capture every part of your dress - this protects you in the rare event that the buyer claims blemishes or damages were already there when she received the dress.
SET UP, QUALITY, QUANTITY
Setup: lay your dress down on a freshly made bed, spread the skirt and hem out so they are smooth. You can hang your item to capture anything from the waist up.
Quality & Quantity: use a good phone or camera and use bright natural lighting.
We recommend at least 10 pictures & 2 videos minimum.
BRIGHT| DAYTIME LIGHT
Videos or pictures where the lighting is too dark or yellow will not be sufficient to protect you. Natural daylighting works best.
Do not hang the dress on a window with the sun behind it.
FRONT & BACK | TOP TO BOTTOM
Take complete pictures and videos of:
- Neckline + inside the bust
- Straps + sleeves
- Under the arms
- Zippers /lace-up back / buttons
- Embellishments (beading, lace, embroidery)
- Sash / belt / flowers / bows
- Hem (inside and outside)
- Skirt layers! Lift and spread out the layers of material to show their condition.
VIDEOS | UP CLOSE & SLOW
- Move very slowly over the dress & its details (top to bottom, front & back).
- Allow the camera to focus as you move.
- Lift & spread out layers/hem/bows etc as needed to show us those areas.
- Videos should be more than 2 minutes unless the dress does not have lace or other embellishments.
- Record everything up close, slowly, then pan out to give us the full view of the dress.
Make sure your media isn't:
- Low quality - preventing fabric texture from showing
- Video moves too quickly, not focused
- Too far away
- Yellow or dark lighting
- Not all areas shown
- Tulle/lace/layers not spread out
- Losing context - you need to be able to tell where on the dress you are recording/taking pictures of.