International Orders

All international purchases are final sales. Buyers must perform their due diligence to confirm authenticity, condition, sizing, color, and alterations with the seller before making their purchase.

Refunds will not be given for:

• Buyer's remorse
• Sizing, style, or color issues
• Authenticity

Contact our team immediately if the item you receive is grossly misrepresented (not what was listed or shown in your conversation) so that we may investigate.

International buyers are responsible for shipping costs (added upon checkout). They are also responsible for the import duties and taxes imposed by their country, and the UPS brokerage fee, which are due when their dress arrives.

Using a Third-Party Freight Forwarding Company

If you choose to have your item shipped from the NN seller to a third-party courier/freight forwarding company, you acknowledge the following:

1. A signature is required, the third-party forwarder will need to sign to receive your shipment.
2. NN's insurance only covers your shipment until it arrives at the third-party forwarder.
3. NN's 3-day window that allows buyers to flag any issues with their order starts when the shipment created by NN is delivered. Because your shipment will be delivered to the third-party forwarder, your window will close before you receive it.

NN is unable to ship to PO Boxes.

Starting January 1, 2025, buyers located in Mexico purchasing a dress from outside their country will be required to provide an Importer/Consignee Tax ID.

If you do not have a Tax ID, then a Personal ID (or in the case of foreigners, the Foreign Tax ID or Personal ID) must be provided to our support team.

Accepted forms of ID for importing into Mexico as an individual:

• Mexican Tax ID (RFC)
• Driver’s license or INE (national ID card)
• Passport

Learn more about this here.