International Orders

Final Sale

All international purchases are final sales. Buyers must perform their due diligence to confirm authenticity, condition, sizing, color, and alterations with the seller before making their purchase.

Refunds will not be given for:

Buyer's remorse
Sizing, style, or color issues
Authenticity

Contact our team immediately if the item you receive is grossly misrepresented (not what was listed or shown in your conversation) so that we may investigate.

Shipping

International buyers are responsible for shipping costs (added upon checkout). They are also responsible for the import duties and taxes imposed by their country, and the UPS brokerage fee, which are due when their dress arrives.

Shipments refused by a buyer due to the duties and taxes owed will have the shipping costs taken out of their refund for their purchase after the item is successfully shipped back to the seller.

We strongly recommend researching the import costs for your country before submitting your order.

Using a Third-Party Freight Forwarding Company

If you choose to have your item shipped from the NN seller to a third-party courier/freight forwarding company, you acknowledge the following:

A signature is required, the third-party forwarder will need to sign to receive your shipment.
NN's insurance only covers your shipment until it arrives at the third-party forwarder.
NN's 3-day window that allows buyers to flag any issues with their order starts when the shipment created by NN is delivered. Because your shipment will be delivered to the third-party forwarder, your window will close before you receive it.

NN is unable to ship to PO Boxes.