Protecting Yourself with Pictures & Videos

Do not open the package or try your dress or item on until you have done the following - if you choose to not do this and you discover blemishes/issues we will not be able to confirm they occurred prior to shipping to you. This means you will be responsible and there will not be a refund or discount given.

Unpacking Video

Using your phone, or with a friend's help, record yourself on 1 continuous video as you unbox the dress AND inspect it. Set up your phone so it can record you.

1. Capture yourself carefully cutting the tape and opening the box - this must be captured, without it, we cannot verify any issues occurred prior to receiving it.
2. Capture yourself carefully pulling the dress/any accessories out of the box
3. Capture yourself carefully hanging the dress & then inspect it by slowly scanning from top to bottom, front to back. 

How to Inspect

• Make sure the room you do this in has bright lighting, try to avoid warm lights
• Scan left to right very slowly
• Work your way from the straps/sleeves/neckline down to the hem, and then flip the dress and do the same for the back
• Capture the entire bodice including the zipper/sleeves/straps.
• Capture the entire skirt/train -  from the waist down. Hold the layers out to the side with your other hand so that you can scan over that entire area.
• Capture the entire bottom hem, slowly scan left to right.

The photos and packing video you take are for your protection. If your buyer raises concerns about damage or blemishes, we will refer to your packing media to verify the condition of the gown or accessories before shipping.

Preserved Dresses Must Be Unboxed

If your dress is sealed in a preservation box, you must unbox it to take the required pictures and packing video. We’ve had many cases where sellers discovered yellowing, damage, or missed stains and more after opening a preserved gown — issues not visible through the box and not disclosed by the cleaners.

• It’s safe to unbox the gown temporarily - short-term air exposure will not cause yellowing, and this does not devalue the cleaning and preservation done.
• Wash your hands first, and avoid using lotion or wearing jewelry.
• You can return it to the box after your inspection and photo/video documentation is complete.

Click here for Video & Picture EXAMPLES. Take 10-15 pictures. A continuous packing video that is no less than 5 minutes long is required. If you skip this step and a complaint arises, we will not be able to prove the items' condition prior to shipment, preventing us from holding the buyer liable.

Setting Up:

• Laying your dress down on a freshly made bed or clean table
• Spread entire skirt and hem out flat and smooth - no folds or bunching
• Use a room with bright, natural white light.
• Avoid direct sunlight or backlighting (e.g. don’t hang it in front of a sunny window).

Checklist:

1. Neckline + inside the bust
2. Straps + sleeves
3. Under the arms
4. Zipper / lace-up back / buttons
5. Sash / belt / flowers / bows
6. Hemline (bottom of the dress)
7. Entire skirt from the waist down to the hem, and everything in between.
8. Bustle (if applicable)

Record one long, continuous video (5 minutes minimum) that includes a full top-to-bottom inspection of the dress (front & back), followed by you packing the dress securely in its protective packaging.

While staying 12-18 inches above the dress:

1. Move very slowly as you pan your phone from left to right, starting at the very top and working all the way down to the bottom of the dress hem.
2. Allow the camera to focus as you move.
3. Lift & spread out layers/hem/bows, etc, as needed to show those areas in full
4. Record everything up close, slowly, then pan out to give us the full view of the dress
5. Continuing to record, pass your phone to a friend or prop it up on a nearby table to show you packing your dress and placing it into the box, taping it closed.