What if my item is lost or damaged during transit?
All items that ship from or within the United States, Canada, United Kingdom, Germany, France, Spain, Italy, and the Netherlands are shipped with insurance (and require a signature!).
If something were to happen to the shipment, such as the item(s) being damaged or lost and UPS could not find it after an investigation was conducted, NN will refund the buyer and pay the seller as if the dress was kept by the buyer.
Order Arrived With Damage?
Report the damage ASAP to the NN team via the email you received titled Your Item Has Arrived:
Your Item Has Arrived email - Take pictures of the damaged box.
- Complete the unpacking video as instructed.
- Do not dispose of the packaging material or Damaged Items before a claim is completed as photographs or other proof of a claim may be required. Failure to do so may result in the denial of your claim due to insufficient evidence.
