How to Request a Return or Report an Issue

Unsure if your order is eligible for a return? Click here to check our Return & Refund Policy

Step 1: Act Within 72 Hours of Delivery

You have 72 hours from the time UPS marks your item as delivered to initiate a return or report an issue.

Click the “Report an Issue or Start a Return” button in your delivery confirmation email with the subject "Yay! Your Order Has Been Delivered. "

Step 2: We Review & Investigate

Our team will review your request and determine the next steps based on the information you provide:

📦 Regular Returns (if seller accepts returns)

  1. We’ll request photos to confirm the item’s condition
  2. A prepaid and insured shipping label will be provided along with packing instructions
  3. We’ll notify the seller and provide them with tracking details

❗ Reporting an Issue

  1. We’ll send you a link to upload your unpacking video and close-up pictures of the described concerns. If we do not receive the requested media within 24 hours of receiving the upload link, your purchase will be considered final and complete.
  2. Our support team will investigate within 72 hours
  3. Depending on the outcome of the investigation, the next steps may be to:
    1. Initiate a return
    2. Work with the seller to determine a fair discount in lieu of the unexpected issue(s) for things like cleaning, alterations, repairs, etc

No refunds or returns will be approved if the reported issue(s) fall under our Acceptable Wear & Tear Policy or Orders NOT Eligible for Return

Step 3: Ship It Back

Once we send you the return label:

  • You must ship the item within 48 hours
  • Returns shipped late or without NN's label will not be accepted

Items must be returned:

  • In the same condition that you received it
  • With all accessories (if applicable)
  • With all tags attached (if applicable)
  • In the original packaging (preservation box, garment bag, etc)

Step 4: Seller Review & Refund

After delivery, the seller has 24 hours to inspect the return. If we don’t hear from them within that window, we’ll proceed with processing your refund.

Refund Details

For eligible returns:

  • Regular: original payment minus $25 return fee (original shipping cost is non-refundable)
  • Misrepresented final sale items: if approved by our team, a full refund, including shipping

Refunds typically take several business days to appear on your statement

Need help or have questions? Contact our support team anytime.

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