Refund & Return Policy

Overview

Each seller sets their return policy. Look for one of these notices on each listing:

• "I will accept returns" – Eligible for standard return (any reason)
• "I will not accept returns" – Final sale unless item is misrepresented

All returns and issues must be reported within 72 hours of delivery. International sales are final regardless of the seller's return policy.

From the moment UPS marks your order as delivered, you have 72 hours to:

1. Record a single-take unpacking video and inspect the item (required)
2. Click one of the links in the delivery email:
   • Yes, I'm happy with my order, or

   • Report an Issue or Start a Return

     

💡 We don’t release payment to the seller until you've confirmed you're satisfied or the 72-hour inspection window has passed.

Applies to listings marked “I will accept returns”

You may return your item for any reason, including if it doesn’t fit or isn't what you expected.

• Item must be in original condition: unworn, unaltered, and with tags (if applicable)
• Original packaging must be used: garment bag and/or preservation box (if applicable)

Return Fee

• $25 USD flat return fee is deducted from your refund
• Original shipping fees are non-refundable

Applies to listings marked “I will not accept returns” and all international purchases where the buyer and seller are located in different countries. These orders are not eligible for return unless the item is misrepresented.

However, if the item arrives significantly misrepresented, report any issue to our team within the 72-hour delivery window by clicking the “Report an Issue or Start a return” button in the delivery confirmation email:

Our team will open an investigation, asking you to provide the unpacking video, picture and a description of your concerns.

Applicable to both returnable and final sale items. You may be eligible for a return or a full or partial refund if:

• It is not as described or not authentic
• Wrong item received
• It arrives with undisclosed damage
  • If the undisclosed damage is repairable, our support team will guide you through your options and work with the seller to come to a resolution that works for both parties - this may include a partial refund if you are happy to keep your item.

Missing Items:

If your item arrives but is missing something that the listing stated it would come with, we will work with your seller to ship the missing item to you. Garment bags are considered to be a bonus item and are not required to be included.

Important to note:

1. Returns requested after the 72-hour window will not be accepted
2. Items returned without approval will not be accepted
3. Issues or return requests not submitted through our return portal link are not eligible. The “Report an Issue or Start a Return” must be clicked to trigger the return process.

Buyers Remorse

Returns for final sale items are not accepted in cases where:

• The item does not suit your personal style or was not what you were hoping for
• The listing description was not fully read
• The buyer did not contact the seller with questions about the item before purchasing

Doesn't Fit

Review sizing carefully and confirm with the seller before purchasing. All purchases should be made according to the tag size and measurements, not the street size, which is subjective and intended for guidance only.

Learn more here.

Acceptable Wear and Tear

Even a brand-new item may show gentle signs of being handled. When a dress is tried on or packaged/unpackaged to ship, it is reasonable to expect some signs of acceptable wear and tear during these actions.

NN considers reasonable and acceptable signs of wear to be typically minor, infrequent, and easily remedied. Each concern is reviewed on a case-by-case basis by our team. Learn more here: Acceptable Wear & Tear Policy.

International Shipments

Orders shipped between countries are final sale. Buyers are responsible for doing their due diligence, which includes:

• Requesting photos or videos to verify condition and authenticity
• Confirming sizing, fit, and any alterations before purchase

Transactions Outside of Nearly Newlywed

Only items purchased directly through the NN marketplace are eligible for return or refund.

Fees

• Shipping fees are non-refundable for standard returns
• Listing fees are non-refundable once a listing is live on the NN marketplace.

Reduce The Risk Before You Buy

Check the Return Policy

Each seller sets their individual policy. Always verify if returns are allowed before buying.

Buy Within Your Size Range

Always purchase based on tag size and measurements. Dresses are easier to take in than let out, as manufacturers may only leave about ½-1 inch of extra fabric for letting out seams. Altered dresses may have limited extra fabric.

Ask Questions

Confirm authenticity, condition, alterations, sizing, color, and wear.

Ask for Pictures & Videos

SO IMPORTANT! You need to see the dress in its current condition as of today. An honest seller won’t mind – a scammer will make up a reason they can’t send you pictures of the item as it looks right now in their hands.

You can always contact us for any return questions at support@nearlynewlywed.com.

If you refuse delivery or fail to claim your package (including abandonment at UPS or any carrier facility), your order will not be refunded. Once the item is returned to the sender:

• You will be invoiced for the cost of re-shipping the item back to you
• If you decline to pay the re-shipping fee, no refund will be issued, and the item will be stored for you for up to 30 days
• After 30 days, unclaimed items will be considered abandoned and may be relisted for sale by NN