How do I get a refund and return a dress or item?
Every seller is a real person just like you and decides if she wants the sale to be final, or not, and will mark the directly on the listing indicating which it is. Most dresses and items cannot be returned - it is important to have this conversation with them prior to
Before buying an item, please check the listing to see if they note a return policy or final sale, or inquire with the seller directly.
Take Advantage of PayPal's Purchase Protection
We strongly recommend using Paypal and have integrated it directly into our messaging inbox! The seller can send you an invoice directly inside your conversation with her, and you'll be protected if your item doesn't ship, arrives damaged, or arrives and isn't exactly as described. Learn more here about safe payment methods and how you can get a refund.
What to Do After You Receive Your Item & Something Is Wrong
When you pay with a protected form of payment like Paypal or Escrow.com you'll always be able to return an item for a refund if it:
- Doesn't arrive
- Arrives damaged
- Arrives and is not exactly as described in the listing (size, color, designer, style, etc)
Our recommendation is always to try and resolve the situation directly with the seller first. If you did not receive your dress, or you received a dress that was not as described (damaged or different size/designer than listed, etc) and they are not willing to resolve it directly with you, you’ll want to navigate to the resolution center on paypal.com to open a case.
You can read more about the process here: https://www.paypal.com/us/webapps/mpp/security/buyer-protection-resolution.
Reduce The Risk of a Return Before You Buy
- Final Sale or Return Policy?
Every seller sets her individual return policy. Before buying an item, please check the listing to see if they note a return policy or final sale, or inquire with the seller directly. Ask the seller exactly how their return policy works if they offer one.
- Buy Within Your Size Range
It is important that you buy a dress within your size range. It is much easier to take a dress in a size or two than to try and let it out. Especially if the dress has already been altered; most manufacturers only leave 1/2-1" of materials to allow for letting a dress out.
- Ask Lots of Questions
Confirm the authenticity and condition of your item. Ask the seller lots of questions about its current condition, the size & alterations done, the color, and ask if they offer a return policy and HOW the return policy works.
- Ask for Pictures
SO IMPORTANT! You need to see the dress in its current condition as of today. An honest seller won’t mind – a scammer will make up a reason they can’t send you pictures of the item as it looks right now in their hands.
Please note: listing fees are non-refundable.